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Make your job easier by reaching out to Nelnet’s School Service Center (SSC).

January 14, 2019

The SSC is a simple, cost-free way to receive quick answers to your financial aid questions. When you call or email the SSC, you will reach a member of our highly experienced team. Those that work in our SSC are well-versed in issues that school financial aid offices face and are prepared to answer your questions regarding:

  • Nelnet-serviced loans (such as account status, address to return funds, and default prevention)
  • FFEL and commercial loans (like loan adds and changes, disbursement adjustments, and demographic changes)
  • Nsight Plus
  • NSLDS
  • NelnetSchoolPortal.com
  • Direct Consolidation
  • Total and Permanent Disability
  • ISIR and SAR comment codes
  • Verification process
  • Fraudulent claims
  • Discharge types
  • Title IV process
  • General student assistance
  • And much more

In addition, the SSC provides expedited assistance to school representatives who call with a borrower on the line, helping to quickly resolve issues or questions you may have during a counseling session.

Write down the SSC’s contact information and keeping it visible at your desk.

Phone: 866.463.5638

Email: SSC@Nelnet.net

Hours: Monday – Friday, 7 a.m. – 7 p.m.

If you call the SSC after hours, you can leave a message and we will get back to you the next business day.

We look forward to continuing to provide you and your students with excellent customer service and making your job easier!

FAQ: What does “N!!” mean at the start of an email subject line?

January 11, 2019

When you see “N!!” at the start of a subject line, it indicates that the message has gone through our automated encryption process.

We encrypt these emails to protect confidential information contained within. Any attachments contained within these messages are safe to open.

If you ever have any questions about communications you receive, we encourage you to contact the School Service Center (866.463.5638 or SSC@nelnet.net).

Quick Guide to Updating Borrower Demographics and Submitting Documents to Nelnet

November 20, 2018

Keeping your student borrowers’ accounts with Nelnet up to date is very important. Nelnet offers a few options for when you need to submit a deferment or forbearance form or update demographic information for your student borrowers:

  • Upload your document(s) and email them to submitmyforms@nelnet.net. Please include a brief description of what you are requesting on the student’s account.
  • Upload your document(s) and submit them through Nsight Plus, our free online school reporting tool. You will use the ‘Contact Us/Upload Docs’ tab.

If you do not already have an Nsight Plus account, it’s quick and easy to set one up. Just fill out our short, electronic sign-up form.

Of course, you may also contact Nelnet’s School Service Center to update a student borrower’s demographics by calling 866.463.5638 or email ssc@nelnet.net. The School Service Center is available Monday-Friday, from 8 a.m. to 8 p.m. (Eastern).

Nine Tips to Help Students Achieve Financial Wellness

October 22, 2018

Nelnet is out to help students maintain financial wellness, now and for the rest of their lives. To do so, we offer a downloadable handout with nine tips for achieving financial wellness.

The tips:

1. Know where your money goes

Be aware of how you are spending your money. A $5 cup of coffee five days a week costs you $100/month. Review some of the items you spend your money on to find areas where cutting back can move your savings account forward.

2. Develop a budget

Plan for your expenditures by developing a budget and live within your means based on your monthly income. Make adjustments to remain within your budget and don’t use a credit card to cover a shortfall or unnecessary purchases.

3. Include savings in your budget

Pay yourself first. Treat your savings account like any other monthly bill by making a monthly payment toward it.

4. Plan for major purchases

Adjust your budget accordingly to build savings for your next major purchase without using credit.

5. Save for emergencies

A good plan is to have a minimum of six months of salary available in your savings account. While this goal will take time to achieve, it is important to strive for it so you’re prepared for most unexpected emergencies.

6. Plan for retirement

Take advantage of interest and market upturns by saving for retirement early. Often your employer will help you save for retirement with a 401(k) plan. You can also benefit from pre-tax contributions using this method of retirement savings.

7. Get tax advice

If you have circumstances that create tax dilemmas (e.g., self-employed, own and/or lease property, etc.), make sure to seek tax advice from a professional for the best outcome.

8. Protect your credit

You have the right to pull a free credit report from each reporting bureau once per year by going online to AnnualCreditReport.com. Keep in mind that late payments will adversely impact your credit, as will a failure to pay. You should immediately report any credit issues or discrepancies to the reporting bureau. Use your credit wisely and ensure your reports are accurate.

9. Keep good financial records

Use online tools as well as paper copies of receipts to keep records of your pay stubs, banking information, taxes, insurance, and other documents important to your financial situation.

 

You can find this handout, along with a variety of helpful, downloadable resources for schools and borrowers, in our library. We hope these resources help you steer your students toward a lifetime of financial wellness.

4 Ways Student Borrowers Can Avoid Delinquency and Default

September 14, 2018

 

When student borrowers struggle to make student loan payments, stress often follows. The potential ramifications of delinquency or default can keep student borrowers encountering financial hardships up at night.

We’re here to help. The Nelnet Library offers a tip sheet with four easy ways to consult with Nelnet about options to get better control of student loans.

Student borrowers who need help can connect with us through our website, email, phone, and web chat. All of these options will connect students to associates who will assist them in finding the best options when avoiding default and delinquency. This printer-friendly PDF also reminds students to take control of their student loans and contact Nelnet for help when needed.

Having a student loan can be stressful when payment difficulties arise. Remember that Nelnet is here to help students have great student loan experiences.

Check out the Nelnet Library for this and other great default prevention resources.

Three Ways Your Students Will Benefit from Our Updated Live Life Smart Guide

August 16, 2018

Do your students know the role of a loan servicer?

Are they aware of the importance of checking their credit reports?

Can they tell you the difference between subsidized and unsubsidized loans?

Whether you answered “yes,” or “no,” to these questions, there’s a good chance that your students can benefit from our updated Live Life Smart Guide. This comprehensive guide includes a variety of worksheets, infographics, and glossaries designed to help students increase their financial literacy. Here are just three of the outstanding ways your students can benefit the guide.

Understanding the life of a student loan

A student submits a FAFSA, but what happens next? Our informative infographic walks students through the stages in the life of a student loan, from planning for school through repayment.

Avoiding Identity Theft

Identity theft is real and it can have long-lasting effects. The threat is terrifying, but there are precautions that students can take to minimize their risk. Our guide to avoiding identity theft not only provides hints to avoid identity theft, but offers steps to follow should they fall victim.

Learning the lingo

Financial aid terminology can seem like its own language. Your students will soon be expert translators, though, thanks to our Student Loan Terms to Know. The glossary contains definitions to over 100 common student loan terms, helping your students become fluent in “Studentloanish.”

Once again, our Live Life Smart Guide is bursting at the virtual seams with content. It’s simple. It’s full of information to help your students be smart borrowers. And it’s free. Check out the updated Live Life Smart Guide in our library today!

ICYMI: UPDATED Direct Loan Interest Rate Flyer

July 10, 2018

As of July 1, FSA’s 2018-2019 Direct Loan interest rates are in effect. The new rates apply to Direct Loans first disbursed on or after July 1, 2018 and before July 1, 2019.

We’ve updated our interest rate flyer with the new rates. Print and keep it by your desk for quick reference, or share it with your students. Head to our library to download the new flyer.