Skip to content

Celebrate Financial Aid Awareness Month with Resources from our Library

February 14, 2017


February is Financial Aid Awareness Month and we encourage you to celebrate. How? Streamers, confetti, and cake are a good start.

That said, the one integral piece of your celebration is Nelnet’s Resource Library. Our library offers helpful PDFs, videos, and recorded webinars that cover a wide range of financial aid topics. Many PDFs can be downloaded in color or black and white, and several are available in both English and Spanish.

A few popular resources in our library include:

  • Our Interest Rate Flyer covers Federal Direct Stafford and PLUS Loans first disbursed on or after July 1, 2016 and prior to July 1, 2017.
  • Our Loan Repayment Plan Comparison spells out eligibility, loan terms, advantages, and other good-to-know details.
  • Our Servicer Contact Information Sheet allows borrowers to keep all of their important student loan information in one place, including servicer contact information, account numbers, loan amounts, and more.

For these resources, and many more, check out our Resource Library.

Happy Financial Aid Awareness Month!

Nelnet’s Brand Used in Phishing Scam

February 7, 2017
tags: ,

We are aware of a phishing scam that involves consumers (not exclusively Nelnet borrowers) receiving an email from an individual claiming to be from Nelnet. In the email, the individual claims to work for Nelnet’s recruiting team and asks consumers for personal information.

Please be aware that these emails are not legitimate communications from Nelnet. They don’t represent how we approach recruiting new team members and they should immediately be deleted.

We are aware of these phishing attempts using the Nelnet name and we apologize for any inconvenience they may cause.

A portion of the phishing email text follows:



Ask a Fed: GE, Verification, Training, and More

January 31, 2017

Federal Training Officer David Bartnicki recently provided these updates:bartnicki

Gainful Employment

I am pleased to announce that the 2017 GE disclosure template is now available and must be used by schools to update their GE program disclosures by April 3, 2017. The new template contains the new disclosures and modifications to existing disclosures. 

Some of the disclosure items for the 2017 template will not be from the most recently completed award year. The completion rate calculated on the 2017 template is based on the most recent cohort of students for whom sufficient time has passed for the cohort to complete the program within its scheduled length. 

In addition, generally, information to be reported on the 2017 GE Disclosure Template will be for students who are Title IV recipients. The one exception is for calculating the percentage of students who, during the most recently completed award year, borrowed for attendance in the GE program. That cohort is the number of individuals, both Title IV and non-Title IV recipients, who were enrolled in the GE program between July 1, 2015 and June 30, 2016.

Please note that certain warnings will have to be provided to prospective and enrolled students if the GE program, based upon the GE rates, is in danger of losing eligibility (GE EA #99/#101). However, separate from warnings, all schools will now have to distribute the 2017 GE Disclosure Template to prospective students as a separate document before the student signs an enrollment agreement, completes registration, or makes any financial commitment to the institution. 

For more information please review the January 19, 2017 GE electronic announcement #103.

In addition, remember that if you plan on appealing any final GE rates based on alternative earnings, please be sure to turn in all documents by the March 10, 2017 deadline. For more information, please see the GE Electronic Announcement #101.

FSA Training Conference

In case you missed it, FSA has announced that the 2017 FSA Training Conference for Financial Aid Professionals will be held from Tuesday, November 28 to Friday, December 1, 2017 at the Walt Disney World Swan and Dolphin in Orlando, Florida. We are extremely lucky that we will have this great conference held in the SASFAA region two years in a row. I hope many in the SASFAA region will be able to attend. Hotel and registration information will be coming out later this summer. For more information please see our conference website.


The Department recently posted the 2017-2018 Tax Return Transcript Matrix. Aside from a few date updates, the matrix is essentially the same as the 2016-2017 Matrix since we are using the 2015 tax year for both award years. The matrix is a cross-walk of FAFSA questions, tax transcript line items, and tax return data to help a school verify verification tracking group income items. 

Please see the January 12, 2017 electronic announcement and attached matrix for more information.

In addition, ED posted new and revised verification Q&A’s on the program integrity website (upper right-hand side of IFAP). A couple key Q&A’s are highlighted below:

  • DOC-Q18. Must an institution complete verification for students placed in verification groups V4 or V5 who are only eligible for unsubsidized student financial assistance?
  • DOC-A18. An institution should verify only high school completion and identity/statement of educational purpose for a student who is only eligible for unsubsidized student financial assistance and who was placed in Verification Tracking Groups V4 or V5 (see the exception for high school completion for a graduate student under Q&A DOC-Q31/A31). This will help ensure that only eligible students receive aid and will improve the integrity of the Title IV, HEA programs. Institutions need not verify any of the other FAFSA information listed under Verification Tracking Group V5 for such students. [Guidance issued 04/25/2013; revised 1/13/2017]
  • DOC-Q30. The Department has provided guidance on how to obtain verification of non-filing from the IRS. What do individuals who are subject to foreign tax authorities do?
  • DOC-A30. If another tax authority can provide documentation similar to the IRS that indicates the individual did not file taxes for the appropriate tax year, we expect the individual to request such documentation and provide it to the institution. If such documentation does not exist, or if the individual is unable to obtain the documentation, the institution may accept a signed and dated statement from the individual stating either that the tax authority does not provide such documentation or that the individual was unable to obtain the documentation after contacting the tax authority.

Since nontax filers selected for verification are already required to provide a signed and dated statement related to their claim of being a nonfiler, those nontax filers may also include in that statement the attestation specified above. [Guidance issued 1/13/2017; and applies beginning with the 2017-2018 award year]

  • DOC-Q31. Must an institution collect documentation of an applicant’s high school completion status for graduate students placed in Verification Tracking Groups V4 or V5?
  • DOC-A31. An institution is not required to collect proof of high school status if admission into the graduate program requires the completion of at least two years of undergraduate coursework as provided in Q&A RED-Q1/A1. [Guidance issued 1/13/2017]

Updated guidance on IRS documents acceptable to verify nonfiling statuses will be forthcoming. We are looking to be as flexible as possible. Please stay tuned to IFAP.

Enrollment Status in Graduate Program

Policy recently clarified that a school decides what the full-time credit enrollment definition is for all students in a graduate program and that the full-time definition can be different in the summer term, then in the regular academic year terms (i.e. fall and spring). In either case, half-time enrollment must be one-half of the number of credits determined to constitute full-time enrollment.

399 Code

I am continuing to get lots of questions around why the 399 code is appearing when all of the DRT items appear the same in both award years (16/17 and 17/18). Please remember that the 399 code can appear when any of the FAFSA items related to income and required to be from the 2015 tax year (child support paid, other untaxed income, IEFW, etc.) differ between 16/17 and 17/18 and causes a significant impact on the EFC. The 399 code is impacted by more than differences in the DRT items.

In addition, ED is working to provide updated guidance and processing with the 399 code on PJ situations and Autozero scenarios. Updated information should be posted to IFAP in the near future.

Dept. of Ed Secretary King’s Final Message

January 23, 2017

Lead by example, through education, and with hope

Today is a bittersweet day for me. It’s the last time I will communicate with you as your Education Secretary. It’s also an opportunity to celebrate the progress our nation has made over the last eight years toward ensuring all students have access to the rich, well-rounded learning opportunities they deserve. And it is a chance to say thank you.

I am grateful to all of you — those who read these emails and care deeply about education; those who teach; those who parent; those who lead schools; those who mentor youth; those who advocate for the resources that students need to be successful; those who provide life-saving health and wraparound support services to children and families; and those who serve their communities in myriad other ways.

You are a critical part of the work to expand opportunity and equity for this country’s diverse learners. Over these eight years, we increased access to quality preschool for thousands of children and families; raised graduation rates to the highest level in history; improved students’ access to technology; invested in innovations in teaching and learning; and increased college access, affordability, and completion. We have worked to protect students’ civil rights and advocate for students who are most vulnerable, including foster youth, young people in juvenile justice facilities, homeless youth, students with disabilities, English learners, children from low-income families, and students of color.

There’s a lot to be proud of; but, as we all know, there is much more to do before we can say that we are living up to our nation’s ideals of equality, freedom, and opportunity for everyone. But we know how to get there, and it’s through education.

My life is proof of the transformative power of education — as are the lives of the countless students I’ve taught, mentored, or, in the last year, met in the 31 states I’ve visited as Education Secretary. New York City public school teachers quite literally saved my life. When I lost both parents at an early age, teachers gave me a safe haven. They challenged me with high expectations and rich learning opportunities. Teachers provided me with hope in a time of despair. They helped me thrive and become the person I am today, and inspired me to become a high school social studies teacher and middle school principal — and to try to do for other students what educators did for me.

Quality, equitable public education is essential to a strong democracy, a thriving economy, and increased opportunity for all.

Never doubt that if we develop our children’s minds, nurture their hearts, and make sure they know they are safe and welcome in their schools — no matter who they are — the future of our country is strong.

When First Lady Michelle Obama gave her final speech, she dedicated it to educators and students themselves. The First Lady told young people, “Empower yourselves with a good education, then get out there and use that education to build a country worthy of your boundless promise.” She asked young people to lead by example, through education, and with hope. And that’s exactly what I know so many of us who serve in the education community will continue to do, too. To lead by our example, through education, and with hope.

Know that I will be rooting for and working hard right along with you. Please stay in touch — and follow me at @JohnBKing.

Thank you.

John B. King, Jr.
U.S. Secretary of Education

New FSA Quick Takes Videos

January 23, 2017

FSA E-Training has two new Quick Takes Videos:

With each of these videos under 20 minutes, you can fit them in when you’ve got a little time to spare in your busy day.

For more FSA training opportunities, log in to

Now Available from FSA: Volume 1 – Student Eligibility – of the 2017-2018 Federal Student Aid Handbook

January 22, 2017

FSA has posted the latest volume of the 2017-2018 Federal Student Aid Handbook.

The Federal Student Aid Handbook consists of the Application and Verification Guide, six numbered volumes, and appendices. Each volume and appendix is posted on the Information for Financial Aid Professionals (IFAP) Web site after being reviewed and approved by the appropriate offices in Federal Student Aid and the Office of Postsecondary Education.

  • To access Volume 1 – Student Eligibility of the 2017-2018 Federal Student Aid Handbook, click here.
  • To access the 2017-2018 Federal Student Aid Handbook, click here.

Each an updated volume or an appendix  of the 2017-2018 Federal Student Aid Handbook is posted, FSA will inform the community through an Electronic Announcement on the IFAP Web site.

Questions and suggestions concerning the Federal Student Aid Handbook can be sent to

Registration is open for the 2017 NASFAA Conference in San Diego

January 21, 2017

It’s time for to register for the annual NASFAA Conference – in sunny San Diego!

Here’s the original post from NASFAA. Hope to see you there!

Registration is now open for the 2017 NASFAA National Conference.

June 26 – 29, 2017 | San Diego, CA

The NASFAA National Conference is the premier event serving the student financial aid community. Student aid professionals from across the nation attend the NASFAA National Conference each year to teach, learn, network, and share best practices.