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Default Prevention Resources for Every Financial Aid Office

September 18, 2019

With the release of annual Cohort Default Rates on the horizon, we know that default prevention is on every financial aid administrator’s mind. Whether you have difficulty connecting with past-due borrowers or need tips on how to conduct default prevention calls, the Nelnet library has resources to help.

What to Say During Default Prevention Calls

Connecting with past-due borrowers can be a challenge—that’s why we’ve created an easy-to-follow call script/flow chart with language you can use to make your default prevention calls as successful as possible.

What to Do Before, During, and After Default Prevention Calls

There are lots of simple things you can do before, during, and after default prevention calls to make sure you’re as thoroughly prepared as possible. This tip sheet serves as an excellent guide for every call.

For these, and many more, excellent resources, check out the Nelnet Library.

Latest from FSA: Financial Aid Administrator’s Tool Kit Available

September 17, 2019

FSA recently announced the availability of a new Financial Aid Administrator’s Tool Kit, which is available on the Federal Student Aid E-Training website.

This resource is designed to help financial aid professionals administer federal student aid programs in compliance with federal regulations, and it offers quick access to FSA resources, references guides, and training materials.

For more details, including instructions on accessing the Tool Kit, refer to FSA’s announcement.

Supplement Your Entrance Counseling with This Helpful Handout

September 16, 2019

Are your students aware that they can make a dent in their student loan payments by something as simple as sacrificing one coffee a month?

This tip and more are available in our infographic, 10 Things You Should Know About Student Loans. Our printer-friendly infographic lays out ten bits of knowledge that every student borrower should know about his or her student loans, and it serves as a great handout to supplement entrance counseling.

What’s the difference between subsidized and unsubsidized? Who is your servicer? How much should you borrow? 10 Things You Should Know About Student Loans answers these questions and more.

The updated infographic is available in the Nelnet library, along with many other great resources. Download it today.

Check Out the Updated Live Life Smart Guide

July 19, 2019

What’s the difference between deferment and forbearance? If you have ever heard that question (and even if you haven’t) we have the resource for you – our Live Life Smart Guide. This comprehensive guide includes a variety of worksheets, infographics, and glossaries designed to help students increase their financial literacy. What sort of information is included. Here are a few examples:

The Life of a Student Loan infographic

How is my financial aid determined? What happens after I graduate? Our Life of a Student Loan infographic presents the ins and outs of student loans in easy-to-understand descriptions and visuals. The first step toward responsible borrowing is understanding the process, and this infographic helps make that easier than ever.

Budget worksheet

Crunching numbers can seem tough, but our budgeting worksheet makes it easy. With common spending categories and columns that make it easy to track budgeted expenses against actuals, any student can quickly calculate a reliable budget.

Student Loan Terms to Know

Deferment and forbearance? They are defined here, along with over 100 other common student loan terms. Help your students learn student loan terminology with this handy glossary.

Blending all of our printable literature into one PDF and adding a few new items, the Live Life Smart Guide is bursting at the seams with content. It’s simple. It’s chock full of information to help your students be smart borrowers. And it’s free. Check out the updated Live Life Smart Guide in our library today!

Thanks for an Excellent NASFAA Conference!

July 10, 2019

Is it too soon to say that we miss Orlando? No? Good. We miss Orlando.

We would like to thank our school partners and industry peers for making the 2019 NASFAA Conference fun and successful! We enjoyed connecting with friends and colleagues – both old and new – talking about experiences, and sharing resources to help you and your students.

Just 355 days until NASFAA 2020!… Not that we’re counting.

New Direct Loan Interest Rate Flyer Now Available

July 1, 2019
Nelnet's new Direct Loan interest rate chart.

As of July 1, FSA’s 2019-2020 Direct Loan interest rates are in effect. The new rates apply to Direct Loans first disbursed on or after July 1, 2019 and before July 1, 2020.

We’ve updated our interest rate flyer with the new rates. Print and keep it by your desk for quick reference, or share it with your students. Head to our library to download the new flyer.

3 Things Students Can Learn from Nelnet’s IDR Page

March 27, 2019
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As a financial aid administrator, you know the benefits that Income-Driven Repayment (IDR) can offer. But, for students in the midst of preparing for finals and young professionals still attempting to figure out the fastest route to work, IDR may as well stand for “I don’t remember.”

That’s where we come in. To make sure student borrowers have all the information they need to understand IDR, we offer an IDR page on our website. Student borrowers can review this information to read up on the ins and out of the various plans and gain a better understanding of whether they would benefit from an IDR plan. We recently updated the contents of this page, and further additions will be coming soon.

What can student borrowers learn at our IDR page? Here are three quick items:

  1. What information is needed to apply for IDR?
    • Few things are more frustrating than beginning an online application only to discover that you don’t have all the information you will need to fill it out. We lay out everything needed so that no laptops are thrown in frustration.
  2. What is recertification?
    • You’re enrolled in an IDR plan, but now you have to recertify your information. What? Why? We lay it all out and offer a link to FSA’s recertification page.
  3. How do the four IDR plans differ?
    • So many acronyms, so little time. Our IDR page offers detailed explanations of each of the four IDR plans, including what monthly payment amounts are based on, when remaining balances are eligible for forgiveness, and eligibility requirements.

IDR is a great option for student borrowers in need of payment relief. If your students have questions about IDR, please feel free to direct them to our IDR page.

Make your job easier by reaching out to Nelnet’s School Service Center (SSC).

January 14, 2019

The SSC is a simple, cost-free way to receive quick answers to your financial aid questions. When you call or email the SSC, you will reach a member of our highly experienced team. Those that work in our SSC are well-versed in issues that school financial aid offices face and are prepared to answer your questions regarding:

  • Nelnet-serviced loans (such as account status, address to return funds, and default prevention)
  • FFEL and commercial loans (like loan adds and changes, disbursement adjustments, and demographic changes)
  • Nsight Plus
  • NSLDS
  • NelnetSchoolPortal.com
  • Direct Consolidation
  • Total and Permanent Disability
  • ISIR and SAR comment codes
  • Verification process
  • Fraudulent claims
  • Discharge types
  • Title IV process
  • General student assistance
  • And much more

In addition, the SSC provides expedited assistance to school representatives who call with a borrower on the line, helping to quickly resolve issues or questions you may have during a counseling session.

Write down the SSC’s contact information and keeping it visible at your desk.

Phone: 866.463.5638

Email: SSC@Nelnet.net

Hours: Monday – Friday, 7 a.m. – 7 p.m.

If you call the SSC after hours, you can leave a message and we will get back to you the next business day.

We look forward to continuing to provide you and your students with excellent customer service and making your job easier!

FAQ: What does “N!!” mean at the start of an email subject line?

January 11, 2019

When you see “N!!” at the start of a subject line, it indicates that the message has gone through our automated encryption process.

We encrypt these emails to protect confidential information contained within. Any attachments contained within these messages are safe to open.

If you ever have any questions about communications you receive, we encourage you to contact the School Service Center (866.463.5638 or SSC@nelnet.net).

Quick Guide to Updating Borrower Demographics and Submitting Documents to Nelnet

November 20, 2018

Keeping your student borrowers’ accounts with Nelnet up to date is very important. Nelnet offers a few options for when you need to submit a deferment or forbearance form or update demographic information for your student borrowers:

  • Upload your document(s) and email them to submitmyforms@nelnet.net. Please include a brief description of what you are requesting on the student’s account.
  • Upload your document(s) and submit them through Nsight Plus, our free online school reporting tool. You will use the ‘Contact Us/Upload Docs’ tab.

If you do not already have an Nsight Plus account, it’s quick and easy to set one up. Just fill out our short, electronic sign-up form.

Of course, you may also contact Nelnet’s School Service Center to update a student borrower’s demographics by calling 866.463.5638 or email ssc@nelnet.net. The School Service Center is available Monday-Friday, from 8 a.m. to 8 p.m. (Eastern).